Refund & Return Policy

Wholesale & Custom Menswear

1. General Policy

• All custom / bespoke / made-to-order garments are final sale and non-returnable, non-refundable, non-exchangeable once production has started.
• Returns and refunds are only accepted for manufacturing defects, factory errors, or shipping damage.

2. Custom & Made-to-Measure Orders

• Custom orders include personalized sizing, custom fabric, custom logo, embroidery, printing, or bespoke design.
• No returns or refunds for:
  • Change of mind
  • Customer-provided measurement errors
  • Style or color preference
  • Wrong order placed by customer
  
  
• Quality claims must be submitted within 7 days of delivery with clear photos and order number.

3. Wholesale Stock Orders

• Returns for stock items are accepted within 30 days of delivery.
• Items must be unused, unwashed, in original packaging with all tags intact.
• Any damaged, worn, or altered items will not be accepted.

4. Non-Returnable Items

• Custom made garments
• Personalized / embroidered / printed products
• Used, washed, damaged or modified items
• Items without original packaging

5. Shipping & Handling

• For defective or factory error items: we will cover the cost of return shipping and replacement.
• For customer-initiated returns (stock items only): customer is responsible for return shipping cost.
• Original shipping fees are non-refundable unless caused by our error.

6. Refund Process

1. Contact us with your order number, photos of the issue, and return request.
2. We will provide a Return Authorization (RA) number. Returns without RA will be rejected.
3. After receiving and inspecting the items, we will process the refund within 7–15 business days to the original payment method.
4. For wholesale orders, we may offer replacement, exchange, or store credit as alternatives.

7. Contact Us

• Email: [wlzgarment6@gmail.com]
• Address: [Contact us to get the return address]